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Terms & Conditions at FordPartsUK

Our contract
All orders placed by the customer and purchases of goods from FordPartsUK are on the basis of these Terms & Conditions and are subject to acceptance by us either: us delivering the goods to you; or by providing the goods you have purchased to you at the trade counter, at which point a legally binding contract is constituted between you and us. The processing of your payment and acknowledgment of your order (including sending you a confirmation email stating your order is being processed) does not constitute legal acceptance of your order.

Returns
All claims and returns must be accompanied by the original invoice and must be made within 14 days of receipt, along with an authorization number obtained prior to return. The customer is liable for cost of returns. Special order parts and electrical items are non-refundable. Fitted items cannot be exchanged or credited. All parts must be returned in original condition and with their original packaging within 14 days of receipt.  Surcharge items i.e. monies held until you return the item(s) (alternators, starter motors, calipers etc.) must be returned within 60 days. Loss of use of the vehicle, inconvenience, loss of time, commercial loss or consequential damages are not covered.

Warranties

Parts Warranty
Ford genuine branded (incl. Motorcraft) parts are provided with parts warranty as detailed in the table below. The parts warranty start date is the date on which the part was purchased from the Ford parts retailer.

When a customer makes a part warranty claim the original invoice must be provided as proof of purchase. The authorized dealer must retain a copy of the original part purchase invoice. The authorized dealer must also ascertain an estimation of the distance covered whilst the part was in service.

Where a part is purchased and subsequently fails (due to a clear manufacturing or material defect), only the cost of renewing the part is covered. No payment will be made towards the cost of labour, except where a customer returns the vehicle to a Ford authorized dealer for repair, in these cases parts and labour costs will be covered.

Ford is not responsible for covering the failure of authorized dealer supplied parts where such failure, in Ford's opinion has been caused by installation which does not follow Ford's repair instructions.

No costs will be met for any consequential damage which is not directly related to the failure of a part. The following table identifies the warranty terms for parts purchased from an authorized dealer:

Note: The warranty for sheet metal or body panels covers manufacturing or material defects only. Parts fitted by authorized dealer.

Parts fitted by an authorized dealer
Parts fitted by an authorized dealer and paid for (in full or in part) by the customer will be covered for both parts and labour should the part subsequently fail due to a manufacturing or material defect.

The part warranty start date is the date on which the part was fitted by an authorized dealer.

Note: Vehicle recovery costs are not claimable under parts warranty.

Accessories Warranty Genuine Ford accessories purchased from an authorized dealer are covered by a 12 month, unlimited distance warranty, effective from the date of purchase.

Where an accessory part is purchased and subsequently fails (due to a clear manufacturing or material defect), only the cost of renewing the accessory part is covered. No payment will be made towards the cost of labour, except where a customer returns the vehicle to a Ford authorized dealer for repair, in these cases parts and labour costs will be covered.

Accessories fitted to a vehicle prior to its first registration date will be covered for the same period as the vehicles base warranty period, regardless of who meets the original cost of those accessories.

Supplier branded parts and accessories warranty
Supplier branded parts and accessories are not covered by any Ford warranty, claims must be made directly to the supplier.

It is the authorized dealer's responsibility to make sure the customer is aware of the warranty provided and supply the customer with the terms and conditions leaflet. Note: Supplier branded parts and accessories are generally identified with a part number prefix of A66SX.

Shipping
There are ever-changing areas of the world that - for a variety of reasons beyond our control, such as war, government restrictions, natural disaster etcetera – we are not able to ship to, We reserve the right to refuse shipment to such areas.

General terms
Foray Motor Group have made every effort to ensure the accuracy of the information contained on this website. Ford are constantly seeking ways to improve the specification, design and production of their vehicles and alterations take place continually. Whilst every effort is made to produce up-to-date products and specifications, this website should not be regarded as an infallible guide to Ford products, services and prices, nor does it constitute an offer for the sale of any particular vehicle. Distributors and dealers are not agents of Ford and have absolutely no authority to bind Ford by any express or implied undertaking or representation. Any reference on this website to speed or performance should not be taken as an encouragement to drive either dangerously or at speeds in excess of national limits. All fuel economy figures are in accordance with Directive 93/116/EC. They have been calculated using the same test cycle as used for official exhaust emission classification. They cannot be compared with the previous steady speed/urban figures and are more representative of actual on-road fuel consumption. Under normal use a vehicle's actual fuel consumption figures may differ from those achieved through the test procedure, depending on driving technique, road and traffic conditions, environmental factors, and vehicle condition. If in any doubt, please consult your authorised Ford dealer. The prices in this online catalogue were true and accurate at the time of publication. You should, however, check details with your dealer as there may have been changes in view of Ford's policy of continuous development. The right is reserved to change prices at any time. Change to government legislation or tax changes could result in a change to published prices. All prices exclude VAT at the current rate. Prices do not include fitting, if applicable, unless otherwise stated. Fitted prices are available at participating dealers only. VAT and shipping costs are added at checkout.  Copyright All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Ford, or otherwise used by Ford as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Ford or the copyright holder. You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes. Ford reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Ford reserves the right to monitor submissions to the site and to edit or reject any submissions.

Privacy
Accessories and features: Unless specified as standard, features / options or accessories may be additional to standard specifications, available on only higher spec models, or as an option / accessory at additional cost to the customer. Images may vary and are for illustrative purposes only.

Copyright
All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Ford, or otherwise used by Ford as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Ford or the copyright holder. You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes. Ford reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Ford reserves the right to monitor submissions to the site and to edit or reject any submissions.

Disclaimer
We try to ensure that information on our website is accurate, complete and up to date. In using this website, however, you agree to be bound by the terms & conditions, which take effect on the date when you first use the website. Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this website nor do we guarantee that use of this site will be uninterrupted or error-free, or that the website and its servers are free of computer viruses or bugs. In no event will Ford be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site. Notwithstanding anything else in these terms & conditions, Ford will not be liable for claims relating to the functionality or availability of this website.

Trademarks
All names, images, logos identifying Ford are proprietary marks of Ford. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Ford does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.

External links
Foray Motor Group do not represent, warrant, endorse or hold responsibility over any external websites that may be linked to and from this website. Any external website that you visit by clicking through a link on this website is outside the control of Foray Motor Group and you visit entirely at your own risk.

Software disclaimer
The software downloads from this website have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. Foray Motor Group cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.

Jurisdiction
These terms & conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales. If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, it shall be severed and deleted from this clause. All other terms of use and terms & conditions shall remain in full force and continue to be binding and enforceable. Foray Motor Group reserves the right to change any of these terms and conditions at any time by posting changes online. If you do not accept these terms and conditions in full, you must stop using this website immediately. Foray Motor Group registered in England: 617830. Registered office: Foray Motor Group, Telford Road, Churchfields, Salisbury, Wiltshire, SP2 7PF. FordPartsUK has created this privacy statement in order to demonstrate our firm commitment to our visitors' and customers' privacy. The following discloses our information gathering and dissemination practices for this website: www.fordpartsuk.com. This privacy policy is a portion of, and is incorporated into, the website terms and conditions of use.

Non-personal information
During your visit to the website, we may retrieve non-personally identifiable information in order to improve our website and enhance your experience. This information may contain your IP address which may be used to help diagnose problems with our server and to assist with the administration of our website. Your IP address is also used to help identify you for the duration of your session and to gather broad demographic information. We will never share this information with others, including other subsidiaries of FordPartsUK or third-parties, such as advertisers.

Personal information
When registering at our website as a customer, you may be asked to provide certain personally identifiable information about yourself such as your full name, company name, and e-mail address. You may also be required to provide additional personal information such as your telephone number and mailing address where such information is necessary to the application and functionality of the website. When purchasing, you may be required to input credit card and other billing information which is only used in conjunction with your order. All credit card information is immediately and securely discarded after your order has been processed. With your provided consent, we may use your personal information to notify you by e-mail and/or telephone about opportunities, to deliver newsletters and otherwise communicate with you about FordPartsUK and its products and services. FordPartsUK will not share any personal information of customers with any unaffiliated third parties, without the customer's prior consent.

Internet privacy policy
Foray Motor Group respect the privacy of every individual who visits their websites and any information collected about you will firstly be used to fulfil any service you might request and secondly improve how as a company we serve you. We do this by making appropriate use of the information. This information will not be disclosed to anyone outside of the Foray Motor Group, their affiliated or associated companies, their agencies, dealers or licensees, and other companies with which Foray Motor Group have arranged services for your benefit and any assignees, transferees or replacements of the above referred parties. It will be treated in accordance with the legal provisions under English law concerning data protection and may be transferred to the USA or countries outside the EEA for the purpose of business administration. You have the right as an individual to find out what information we hold about you and make corrections if necessary; you also have the right to ask us to not use the information. We will make all practical efforts to respect your wishes. However, certain legislation, especially related to safety issues or financial regulation (e.g. when dealing with Ford Credit) might prevent this. If you have any specific questions that are not covered in the FAQ section please mail your enquiry to Foray Motor Group Parts - Distribution Centre, Unit 4, Highpost Business Park, A345, Salisbury, SP4 6AT

Mobile data privacy policy
Foray Motor Group respects the privacy of every individual who visits its mobile sites and any information collected about you will firstly be used to fulfil any service you might request and secondly improve how as a company we serve you. We do this by making appropriate use of the information.

Using your information
This information will not be disclosed to anyone outside of Foray Motor Group, their affiliated or associated companies, their agencies, dealers or licensees, and other companies with which Foray Motor Group has arranged services for your benefit. It will be treated according to the standards set by English and European legislation on acceptable data retention and protection. Your information may be initially stored and processed inside or outside the European Union so long as that country has standards of data protection similar to those set in the European Union.

Contact us
You have the right as an individual to find out what information we hold about you and make corrections if necessary; you also have the right to ask us to not use the information. We will make all practical efforts to respect your wishes. However we may be prevented from doing so by legislation, for example relating to health and safety or financial regulation. For questions that are not covered in the FAQ section please mail your enquiry to Foray Motor Group - Parts Distribution Centre, Unit 4, Highpost Business Park, A345, Salisbury, SP4 6AT

Browsing
To browse our mobile site and access the content you must have mobile data enabled on your phone and an appropriately capable handset (e.g. to support video content). Any downloaded content must not be used in any context that might be construed as defamatory or derogatory and may not be used for any commercial purposes without the written permission of Foray Motor Group. Your network operator must also allow our content to be downloaded. If you are unsure please consult your mobile phone service provider before attempting to download the content. Neither the Foray Motor Group, nor any of its agents, suppliers or consultants shall be liable or responsible in the event that you are unable to access the content, or for any difficulty in downloading it to, or accessing it on, your handset. For questions around content that has been downloaded to your handset please see our FAQ section.

Cookies
"Cookies" are pieces of information that are placed on an individual's computer hard drive to enable the individual to more easily communicate and interact with the FordPartsUK website. You must have cookies enabled to access the Parts Shop portion of the FordPartsUK website to ensure that your session is protected from possible outside attacks. FordPartsUK will never use cookies to retrieve information from a computer that is unrelated to the FordPartsUK website, services or your interaction with the FordPartsUK website.

Consent to processing
By providing any personal information to this website, you fully understand and ambiguously consent to the collection and processing of such information in the United Kingdom and/or any other country at FordPartsUK's sole discretion.

Security
We take seriously the security of all personal and non-personal information associated with our visitors and customers. Rest assured that all necessary precautions are taken to ensure your information remains secure while in our hands. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and FordPartsUK will be free from unauthorized access by third parties.

Choice/Opt-out
If we ever send you information by e-mail concerning new FordPartsUK products or services, we will provide you with instructions by which at any time you may request no future notices.

Your acceptance of this policy
By visiting this website, or receiving services, you signify your assent to our then-current privacy policy. If you do not agree to this policy, please do not use our website or services. We reserve the right, at our sole discretion, to change, modify, add, or remove portions from this policy at any time. Your continued use of our website following the posting of changes to these terms constitutes your acceptance of these changes

Thank you,

The FordPartsUK Team