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Frequently Asked Questions

Can I return ordered items?

Please contact our customer service team if you would like to return items. Goods must be returned undamaged and with their original packaging within 14 days after receiving your order. The invoice should be included. Electrical items and goods that have been fitted are non-refundable. Items are returnable at your expense, unless you have provided FordPartsUK with your VIN or vehicle registration number and you have received the wrong parts. Surcharge items i.e. monies held until return (alternators, starter motors, calipers etc.) must be returned within 6 months. Read our full returns policy.

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