Returns Policy

What is your returns policy?

Items purchased online can be returned to our Returns Team within 14 days of delivery. All returned goods must be in their original condition. To obtain a refund or exchange, make sure you include the original packaging and invoice. A 20% handling charge applies to returns unless the part is not as ordered or damaged in transit.

How do I return an item?
Please use your local postage service to return your items. Postage costs will be at your expense. Please make sure returned goods are sent to the following address:

FordPartsUK  c/o Returns
Unit 4, Highpost Business Park, A345
United Kingdom

Which parts can’t be returned?
Special ordered parts and electrical items are non-refundable. Fitted items cannot be exchanged or refunded.

When will I receive my refund?
We will inspect your returned items for damage once we receive them. When the returns are approved, you will be refunded using your original payment method. Depending on your bank, it can take a maximum of 7 working days to receive your refund.

Can't find the part you need?
We are happy to take requests.